Tool chest


ServiceNow is a platform-as-a-service (PaaS) provider of Service Management (SM) software for the entire enterprise. It was founded in 2003 by Fred Luddy the previous CTO of Peregrine Systems and Remedy Corporation. After building a generic workflow framework known as the "Glide" platform Luddy opted to specialize in IT service management (ITSM) applications based on the ITIL standards.